Rental Conditions of Use

As a new member from the rental company The Trailer Brothers RV Rental Centre, Emergency Roadside Assistance is available 24 hours a day anywhere in the Canada and United States. Whether you have a fat tire, a dead battery, or lock your keys inside the vehicle, assistance is just a phone call away.

SERVICES:
The Emergency Road Services are provided 24
hours a day, 7 days a week basis for:
Telephone # : 877-264-7598 or 877-250-6731

Towing and Winching
Towing of a mechanically disabled vehicle to the nearest
qualified repair facility as determined by Coach-Net.
Depending on the nature and time of the disablement, the
service facility will be contacted in order to establish an
appointment for the vehicle to be looked at once delivered
to the location. If the vehicle becomes stuck and is at least
100 ft. from a maintained road, assistance will arrive to free
the vehicle subject to a (1) one hour on-scene time limit.

Delivery of Fuel and Emergency Fluids
Gasoline, oil, water, transmission fluid, power steering
fluid and brake fluid delivered to your disabled vehicle,
as necessary to remedy the disablement (except where
prohibited by law). The cost of any such fluids, as well as any
related labor charges, including but not limited to any labor
charge associated with a reprime on diesel units which run out
of fuel, is not covered.

Flat Tire
Changing of your vehicle’s flat tire using the vehicle’s
mounted and inflated spare tire, or for towing of your vehicle to
a repair facility. The cost of any replacement tire, alignment,
mounting and balancing is not covered.

Jump-Start / Battery Boost
A jump start for your vehicle’s drained battery. The cost of
any replacement battery and labor to install the battery will be
at the member’s expense.

Lockout – Locksmith
Delivery of locksmith services to your vehicle and assistance
in the opening of your locked vehicle, and/or obtaining a
replacement key. The actual cost of a replacement key is at
the member’s expense.

Mobile Mechanic
Depending on the nature and location of the disablement, a
network of Independent Mobile Mechanic Service Providers
may be used to provide timely assistance with the disabled
vehicle’s mechanical problem thus preventing the need for a
tow to a service facility. The actual cost of any replacement
parts and labor once on scene will be at the member’s
expense.

RV Technical Assistance Hotline
Coach-Net’s RV Technical Assistance Hotline provides you
with the peace of mind that comes with having a team of
RVDA-certified and master-certified RV Technicians available
to you 24/7. Our qualified staff can guide you through many
common operational issues you might experience with your RV
and help with basic troubleshooting. Issues such as problems
with retracting a slide room, raising or lowering leveling jacks,
power problems, various appliances and much more. Any
technical advice or direction provided by Coach-Net and its
providers are provided without warranty. Owner performs any
maintenance or modification at their own risk.

How to Use This Benefit
In the event you are in need of roadside assistance, simply
contact us on the following toll-free number, 877-250-6731,
and provide the customer service representative with the
following information.
• Your Name
• Your Member ID #
• Vehicle Information
• Current Location (including any mile marker, highway
number, city, street, nearest intersection or landmark)
Upon verification of your membership, our customer
service representative will dispatch services to
accommodate your needs.

RV Concierge Services
RV Travelers can trust Coach-Net Concierge Services to
find them the quality service they need, no matter where
they are traveling throughout Canada and United States. It’s like
having your own personal assistant guiding you to the best
places during your travel.

Coach-Net Concierge Services include:
• Business Locator including: Lowest price gas station,
libraries, grocery stores, coffee shops, shopping
areas/malls, rest areas and more...
• Car Rental Reservations
• ATM Locator
• RV Campground Referral, Reservation and Activities
• RV Personal Delivery Services: To and From your
campsite
• Turn-by-Turn Driving Directions
• Traffic Reports - Including: Road Construction, Road
Repairs, Accidents and other related problems
• Historical site locator
• Local Activities: Bike/Walking Trails, Swimming
Areas, Fishing Areas and more...
• Wireless device assistance
• Research Requests
• Theater, music or sporting event tickets
• Restaurant referrals and reservations
• Golf course tee time reservations and referrals
• Floral services
• Door-to-door transportation services
• Up-to-the minute stock quotes, sport scores and
lottery results
• Movie and theater information
• RV accessory look up, purchase or repair assistance.

Mechanical Defect and Improper Maintenance
In case of mechanical disablement due to mechanical defects
or mechanical disablement due to a) improper maintenance,
including but not limited to, use of alternative fuels or improper
fuel, improper servicing or draining of fuel separator, failure
to maintain the battery, Coach-Net shall assist you in finding
assistance for your vehicle, but all service provider fees and
other costs related to towing or other roadside services shall
be at your expense.

Service Provider Network
The Service operates through a network of Independent
Service Providers who have arrangements with
Coach-Net to perform road and towing service for members.
As independent contractors, they have exclusive control over
their own equipment and personnel.

Guidelines
The following items are not included as part of the emergency
roadside assistance benefit:
• Cost of parts, replacement keys, fluids, lubricants or
fuel, cost of installation of products, materials and
additional labor related to towing.
• Non-emergency towing or other non-emergency service.
• Service on a vehicle that is not in a safe condition to
be towed.
• Towing or service on roads not regularly maintained,
such as sand beaches, open fields, forest and areas
designed as not passable due to construction, etc.
• Repeated service calls for a covered vehicle in need
of routine maintenance or repair.
• Requests for emergency roadside assistance must be
placed through the programs toll-free number to the
authorized dispatch center. Any emergency roadside
assistance retained directly by the vehicle member is
not reimbursable. No reimbursement payments will
be made to the vehicle member for direct expenses
incurred.
• Only one service call per incident is covered.
• Someone must be with the vehicle at the time of
service unless doing so would put the safety of the
individual at risk.

Members can call 877-264-7598 to utilize this
benefit - 24 hours a day, 365 days a year.
All benefits provided are service benefits, not financial benefits, and are not part of a filed insurance policy. The benefit administrator will help arrange services, but any costs associated with securing the benefits or services are at the member’s sole expense. (Example: Ground Transportation; the benefit administrator will make reservations for the rental of a car, but the member is responsible for the cost of renting the car.)